Frequently Asked Questions
Answers about Tweaxly, in plain English.
What the platform does, how it's different from accounting software, how forecasting works, how the AI advisor handles your data, and the questions owners ask most often before getting started.
›What is Tweaxly?
Tweaxly is an AI-powered business intelligence platform for small and medium business owners. It turns your real financial activity into business signals, financial reports, forecasts, scenario planning and an AI advisor you can ask questions of - in plain English, in real time.
›What makes Tweaxly different from accounting software?
Accounting software records what happened. Tweaxly explains what's happening, projects what's coming, and recommends what to do about it. Tweaxly sits on top of your financial data (whether from CSV uploads, bank exports or eventually direct integrations) and produces decision-grade insight - business signals, forecasts and AI consultation - that traditional bookkeeping tools don't.
›How does AI forecasting work in Tweaxly?
Tweaxly analyses your transaction history - revenue patterns, recurring expenses, payment timing, seasonality - and projects each component forward. The model surfaces both the projection and a confidence band, so you see how much of the future is signal vs. assumption. Forecasts re-run automatically whenever new data lands.
›Can Tweaxly detect unusual expenses?
Yes. Tweaxly has two layers of unusual-expense detection: threshold alerts you define explicitly (eg "notify me if any vendor exceeds $X"), and AI Business Signals that catch implicit anomalies - unusual swings against your historical baseline - even when no fixed threshold has been crossed. Both are tagged by severity.
›Does Tweaxly support multiple currencies?
Yes. Tweaxly detects every currency in your transactions, converts amounts into your business base currency for reporting, and clearly indicates conversion via tooltips. Conversion uses ECB reference rates on the transaction date; manual rate overrides are supported and recorded in the audit log.
›Can I upload CSV files to Tweaxly?
Yes. CSV upload is the primary import path during early access. A documented template makes it work with most bank exports out of the box; on first upload Tweaxly will guide you through mapping any non-standard columns.
›How long does it take to set up Tweaxly?
About 5 minutes. Create an account, set your business base currency, upload a CSV of your transactions, and the Quick Overview, signals and forecast start populating immediately. Categorisation happens automatically on first upload and you can refine it as you go.
›What's the minimum historical data needed for forecasting?
90 days minimum, 6-12 months recommended. With less than 90 days Tweaxly will still show signals and reports, but forecasting confidence bands widen. The more history you import, the sharper every projection becomes.
›Can I manage multiple businesses under one Tweaxly account?
Yes. One user can run multiple businesses under a single account and switch between them in a click - data, currency, fiscal calendar and notification preferences are kept cleanly separated per business.
›Does Tweaxly work for businesses outside the US?
Yes. Tweaxly is currency-agnostic (any business base currency, all major transaction currencies supported), date-format-aware (DD/MM/YYYY or MM/DD/YYYY), and the AI advisor responds in your interface language. There's no US-only logic.
›What kinds of business signals does Tweaxly detect?
Revenue changes (growth, drops, concentration), expense anomalies (category spikes, vendor cost increases, unusual frequency), profitability shifts (margin erosion, mix changes), cash-position alerts (runway under threshold, liquidity gaps) and customer/vendor concentration risk. Each signal is tagged Low / Medium / Medium-High / High / Critical.
›How does the AI Consultation work?
From the consultation surface you can ask any question about your own business numbers in plain English. The advisor sees your transactions, categories and the context you're in (a specific signal, report or forecast) and grounds its answer in your real data - not a generic LLM response. You can ask follow-ups, save the conversation and return later.
›Can I export reports for my accountant?
Yes. Every report can be exported as Excel, CSV or PDF, with the source transactions, the period, the categorisation and any currency conversion notes included - so an accountant has full traceability.
›Does Tweaxly integrate with my bank?
Direct bank integrations are on the roadmap; during early access the primary import path is CSV. Most bank CSV exports are supported out of the box.
›How does Tweaxly handle data security?
Tweaxly runs on encrypted infrastructure with role-based access; financial data is encrypted in transit and at rest. AI consultation queries are processed via Anthropic's Claude API with a strict no-training policy on customer data - only the minimum context needed to answer is included in the model request.